COMPLIANCE · SMS · TCPA

SMS Consent & Opt-In Policy

How Betasky Health home health agencies collect, record, and honor patient consent for care-related text messages.

Last updated: June 9, 2026

Summary: Patients must give express consent before any automated SMS is sent on their behalf. Consent is recorded in the Betasky patient chart — never pre-checked. Recipients can reply STOP at any time to opt out immediately.

Betasky Health provides software to U.S. home health agencies. When an agency enables the SMS communications feature, care-related text messages (visit reminders, schedule changes, and operational notices) may be sent to patients, caregivers, and clinical staff. This page describes how consent is collected, what disclosures are made, and how opt-out requests are handled.

Betasky acts as the technology provider. Each home health agency is the sender of record for its own patients. All messages are sent through Betasky's platform under the agency's name and phone number — not under the Betasky brand.

How Patients Opt In

Betasky uses express written consent before any automated care-related SMS is sent to a patient. Consent is obtained through one or more of the following methods:

Web-based patient chart (primary method): During patient admission or at any point during active care, agency staff open the patient's Demographics screen in the Betasky dashboard and check the “Patient consents to receive care-related text messages” checkbox. The checkbox is unchecked by default — staff must actively check it after obtaining the patient's verbal or written agreement. The platform records the timestamp and the staff member who recorded consent.
Paper intake form: Many agencies obtain consent on signed paper admission paperwork. Staff then record this consent in the Betasky patient chart as described above.
Verbal consent during admission call: Staff may obtain verbal consent by phone and immediately record it in the patient chart.

— Betasky Dashboard · Patient Demographics · SMS Consent (example) —

✓

Patient consents to receive care-related text messages

[Agency Name] may send appointment reminders and schedule updates via SMS to the phone number on file. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

Consent recorded by: Jane Smith (Coordinator) · Jun 9, 2026 10:14 AM

This checkbox is unchecked by default. Staff must actively check it after obtaining the patient's consent.

The consent record is stored in the Betasky database linked to the patient and agency. It includes:

A boolean flag (sms_consent = true)
Timestamp of when consent was recorded
The ID of the staff member who recorded it

No automated patient SMS is sent unless sms_consent = true for that patient record.

What Patients Are Told Before Opting In

Before or at the time consent is recorded, patients are informed of the following (displayed in the Betasky platform and/or communicated verbally / on paper intake):

Disclosure shown to patient:
“[Agency Name] may send care-related text messages to the phone number on file — including appointment reminders, schedule changes, and care coordination updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. This consent is not required as a condition of receiving care services.”

Key points of this disclosure:

The agency name (not Betasky) is named as the sender.
The message type is operational / care-related — not marketing.
Message frequency and data rates are disclosed.
STOP and HELP keywords are disclosed.
Consent is voluntary — not required to receive care.

Sample Messages

Messages are limited to care coordination and operational content. Examples:

Visit reminder: “Sunrise Home Health: Reminder — your home health visit is scheduled for tomorrow at 10:00 AM. Please be available. Questions? Call (614) 555-0100. Reply STOP to opt out.”
Schedule change: “Sunrise Home Health: Your home health visit has been rescheduled to Thu Jun 12 at 2:00 PM. Call (614) 555-0100 with questions. Reply STOP to opt out.”
Staff operational notice: “Sunrise Home Health: You have a new visit assignment for today at 3:00 PM — please check your schedule in the Betasky app.”

Messages sent through Betasky never contain marketing or promotional content, diagnoses, medications, or full clinical notes. The platform enforces this through approved message templates.

How to Opt Out (STOP)

Recipients can opt out at any time by replying with any of the following keywords:

STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT

Upon receiving any of these keywords, Betasky's system:

Immediately adds the phone number to the agency's opt-out registry
Sets sms_consent = false on the patient record
Blocks all future automated SMS to that number from that agency
Records an audit event

Opt-out takes effect immediately — no further messages will be sent after the STOP reply is processed.

HELP Keyword

Recipients can reply HELP at any time to receive a help message, for example:

“[Agency Name]: For help with text messages, call (614) 555-0100 or email info@betaskyhealth.com. Reply STOP to unsubscribe.”

Message Frequency and Costs

Message frequency varies based on the patient's care schedule and the agency's configuration. Typical frequency is 0–5 messages per week per patient, primarily visit reminders.

Message and data rates may apply depending on the recipient's mobile carrier plan. Betasky does not charge patients for receiving text messages.

Privacy of Mobile Information

Mobile phone numbers collected for SMS consent are used only for sending care-related operational messages from the patient's home health agency.

Mobile opt-in information and phone numbers are never sold or shared with third parties for marketing purposes. This applies to Betasky and to the home health agencies using our platform.

For full details on how Betasky handles personal information, see our Privacy Policy.

Re-subscribing After Opting Out

A patient who has opted out can resume SMS by contacting their home health agency directly. The agency staff will re-obtain verbal or written consent and re-check the SMS consent field in the patient chart. The opt-out record is cleared only after documented consent is confirmed.